Senior Technical Support Engineer

Ricky
Adams A

Senior Technical Support Engineer with 8+ years of experience specializing in M365, Azure, VMware, Citrix, and IT Infrastructure. Skilled in administering Azure VMs, Azure Virtual Desktop, and Dynamics CRM environments, with deep expertise across M365 Administration, cloud migrations, and enterprise IT infrastructure.

LinkedIn ↗rickyadams.a@gmail.com

📍 Bristol, UK · Chennai, India📞 9551023689

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Work Experience

Technical Support Engineer

SpiderGroup · Bristol, United Kingdom

01/2024 — Present

▸Demonstrated expertise in M365 Administration and Microsoft CSP license management
▸Administered Azure VMs and developed Azure environments for Dynamics CRM
▸Managed tickets using Freshdesk and Halo; handled domain and SSL renewals
▸Hands-on with cPanel, Veeam backup, Unifi shared controller, ESET Protect, Kaseya, and Ninja One RMM
▸Specialized in Azure Fundamentals, Administration, Solutions Architect, and Virtual Desktop

Support Desk Associate L2.1

Futurenet Technologies · Chennai, India

09/2021 — 12/2023

▸Resolved client issues at L1, L2, and L3 levels by identifying root causes promptly
▸Administered Citrix DaaS to troubleshoot and resolve end-user issues
▸Created virtual machines using VMware hypervisor and deployed them on Citrix for production
▸Proficient in HubSpot and OTRS ticketing systems
▸Practical experience with VMware vSphere, AD, RODC, DNS, and DHCP servers
▸Administered Zimbra mail server and managed Google Workspace email
▸Familiar with CheckMK monitoring, ManageEngine Desktop Central, 1Password, and Password Manager Pro

Systems Engineer

Carmel Infotech Solutions · Chennai, India

08/2018 — 09/2021

▸Set up client and server operating systems for educational institutions
▸Assisted business enterprises in establishing cybersecurity measures including Sophos firewalls
▸Provided support for configuring network devices and resolving hardware issues
▸Installed and configured new hardware including peripherals and chip-level services

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